Handling Difficult Customers - 8 Strategies

In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers.

Dont take it personally remember when a customer complains they are unhappy with the product or your company not you.

Remember you are good at your job remind yourself of the skills you have and why you are working there. Dont allow customers to make you feel inadequate.

Write down their complaint or concern show the customer you are listening by recording their problem and if you are on the phone, tell the customer you are writing down all the details.

Ask a supervisor to join you and be part of the transaction if the customer is becoming more difficult, invite a supervisor to join you and the customer will notice you are treating them as important by seeking additional help.

Debrief the situation with someone else when the customer leaves sometimes you may need to talk to someone about your difficult customer to debrief and get rid of any negative thoughts and emotions you may have this is a very important step.

Learn stress management techniques this may help you stay calm if a customer raises their voice or becomes emotional. By learning to breath deeply, focus on the positives and also ensure your body doesnt carry stress you will be able to handle these difficult customers easily.

Recognise and accept you will work with customers who have bad days understand when you are working with the public some people take their bad days out on you it is not personal.

Consider what you could do differently next time if the customer is complaining about a company system or process, take some time to review this and determine if this might need to be changed. Think about the way you handled the customer and note anything you would do differently next time.

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Defining Your Barcode System Requirements Will Give Your Business The Edge It Needs

Implementing a bar-coding system can be difficult without the care and discipline any serious undertaking requires. That means preparing yourself and your staff for the job at hand and setting aside the time to properly implement the barcode systems that will become an integral part of your overall business information system.

When designing any business process it's always best to start out with a plan that outlines the steps involved. To start, your team needs to develop a list of requirements. Requirements are statements that define the action or result you want the system to do for you.

To find your requirements ask yourself and your staff questions such as:

What are my bottle necks? (Every business has bottlenecks)
How long does my raw material sit around?
How long does inventory sit in the warehouse?
Is any part of my inventory increasing? If so, why?
How much time is spent looking for things?
What don't I know about my business?
What are my customers biggest complaints
What departments or processes are consistently slow, inconsistent, or have quality problems?

You get the idea. These kinds of questions will lead to opportunities to improve your business information systems and will help you develop your barcode system requirements which are a critical part of most information systems today.

After you list your requirements you then need to develop 'use cases'. These define the actions that might be taken to accomplish the goal set by the requirement. An example of some use cases might be:

The receiving clerk scans incoming material into your database system
The order database is updated so the material order status reflects the receiving of goods
Labels are printed and made available to receiving

Most likely your barcode equipment requirements and use cases will grow as you work through this important analysis phase. Spending time up front defining exactly what your company needs, who will do it, and how it will be done will save you lots of headaches and money down the road. In all likelihood you have been doing this already with some of your non-technical business processes. So don't be put off because you're dealing with technology.

You or an assigned coordinator need to be directly involved in this process if you expect any kind of real success. Technical expertise is not necessary, though having someone involved that understands the technology will bring you benefits upfront and help you through the process, but the priority must stay on the requirements of the business and not the technology itself.

Assign someone to be the barcode coordinator.
Talk to people in your industry that have barcode systems. They will be happy to discuss what they did and you will benefit from their mistakes.
Learn your industry bar coding standards
Find out what your suppliers already have in place as far as barcode scanners, printers and systems.

Vaughn Balchunas works with small businesses that want to leverage their barcode tracking systems and improve their business processes. More barcode technology information is available at http://barcodegeek.com

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